Refund Policy

We offer a 10-day return window from the date you receive your item to request a return.

Eligibility

• Items must be in the same condition as received: unworn/unused, with tags, and in the original packaging.
• A receipt or proof of purchase is required.

How to Start a Return

• Email customers@braxell.co.uk to request a return.
• Once approved, we’ll send a return shipping label and instructions on how and where to send your package.
• Items sent back without an approved return request will not be accepted.
• Returns should be sent to our designated returns address (provided in your approval email).

Questions about returns? Contact customers@braxell.co.uk anytime.

Damages and Issues

Please inspect your order upon delivery and contact us immediately at customers@braxell.co.uk if an item is defective, damaged, or incorrect. We’ll evaluate the issue and make it right.

Non-Returnable Items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The quickest way to get the item you want is to return the original item. Once your return is accepted, place a new order for the desired item.

Refunds
We’ll notify you once we receive and inspect your return and confirm whether the refund is approved. If approved, a refund will be issued to your original payment method within 10 business days. Please note your bank or card issuer may take additional time to post the refund. If more than 15 business days have passed since your refund was approved, please contact us at customers@braxell.co.uk.